Client Information Management
- Information will be collected and securely stored
- Where sharing of information is indicated this will be done with prior written consent by the client.
- Clients wanting to access their records can request this in writing using the ‘Client Record Request’ form and releasing of client information will be reviewed on a case by case basis. All received forms will get an acknowledged of receipt on submission within 3 business days of the request form being received and a response will either be the copy to the file as requested or request for further information. Were the file is required urgently the form has an option to facilitate an expedited release where we aim to have this to the client within 3 working days.
- Request by third parties cannot be honored without prior written consent by the client.